The health experience has an extremely individual character. By incorporating a scientifically validated methodology into a (digital) tool, healthcare assistants gain insight into the patient's illness experience. Based on 6 questions answered by the patient, 4 segments are formed. Each segment represents a need that guides the type of support patients require. To implement the tool and enthuse healthcare providers, we have organized workshops in which the existing range of support options are used more efficiently and effectively, after everyone's involvement. The methodology fits seamlessly with everyday clinical practice.
I have really enjoyed working with Monique in recent years. Her sharp analytical view, no-nonsense mentality, up-to-date knowledge about healthcare (processes) and her ability to connect people and different points of view contributed to the success of developing and implementing various projects within healthcare in Belgium (e.g., personalizing supportive care, supervising the development of an app for personalized exercise programs for oncology patients).
Sjaak Bloem, Professor of SHE in a person's life cycle @ Nyenrode Business University